Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your use of the Winum online casino platform (“Winum”, “we”, “our”, or “us”) and all related services offered through the website and any associated mobile or desktop applications, including the Winum android app and any future software releases. By accessing, registering, or otherwise using the services provided by Winum, you acknowledge that you have read, understood, and agree to be bound by these Terms in full, together with any additional policies referenced herein such as the Privacy Policy, KYC/AML Policy, and Responsible Gaming Policy. These Terms constitute a legally binding agreement between you as a player (“you”, “your”, or “the player”) and the operator, Galaxy Byte Lab SRL, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. If you do not agree with any provision of these Terms, you must refrain from using the Winum services and must not complete the registration process or place any bets or wagers. You are responsible for regularly reviewing these Terms, as they may be updated or modified from time to time, and any continued use of the services after such changes shall be deemed as your acceptance of the revised Terms. These Terms apply to all versions of the site, including the India English version Winum and any other localized variants operated by or on behalf of Winum.

Winum operates as an online casino intended exclusively for entertainment and recreational gaming by adult players above the age of 18 years, and it does not guarantee any financial gains or profits. All games, including but not limited to Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Plinko 2, Wolf Gold, Gates of Olympus 1000 and other titles, are provided on an “as is” basis, and outcomes are determined by Random Number Generator (RNG) mechanisms and certified providers. You understand that online gambling carries financial risks, including the risk of losing funds, and you agree that you are solely responsible for your gambling decisions and budget. Winum strongly supports responsible gaming and provides multiple tools and resources to help you manage your activity, including deposit limits, time limits, self-exclusion, cooling-off periods, reality checks, and links to professional help organisations. By using the Winum services, you further confirm that your use of the platform does not contravene the applicable laws of your country or region of residence, including any specific restrictions in India.

Acceptance of Terms

By creating an account, accessing any game, making a deposit, or claiming a bonus at Winum, you explicitly accept these Terms and confirm that you are legally bound by them. Acceptance of these Terms is also implied if you continue to use the website or any associated services after any updates or changes have been made and published on Winum. You agree that it is your responsibility to review the Terms periodically and to familiarise yourself with any amendments, as the most recent version shall always apply to your use of the services. If you disagree with any part of these Terms at any time, your sole remedy is to discontinue using the Winum services and close your account in accordance with the account closure provisions set out herein. By accepting these Terms, you also accept and agree to all rules and conditions relating to specific games, bonuses, promotions, payments, KYC/AML procedures, privacy, cookies, and responsible gaming, as may be published separately on the website.

In addition, by accepting these Terms, you represent and warrant that you are acting on your own behalf and not on behalf of any other person or entity, and that you are not a professional gambler using the services as a form of employment. You further acknowledge that Winum may request additional confirmation of your acceptance, for example via a checkbox, button, or electronic signature, and that such confirmation shall be treated as valid and binding consent. Any translated version of these Terms is provided solely for convenience, and in case of inconsistencies, the English version applicable to India shall prevail to the maximum extent permitted by law. Winum reserves the right, at its sole discretion and without prior notice, to modify, suspend, or discontinue any aspect of the services, including specific games, features, or promotions, provided that such changes do not adversely affect any existing rights or obligations already accepted by the parties, except where required by law or regulatory guidance.

Eligibility & Age Restriction (18+ only)

Use of the Winum services is strictly limited to individuals who are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. By registering an account or accessing the games, you confirm that you are 18 years or older and legally competent to enter into binding contracts, and that you are not prohibited from online gambling under any applicable local or national law. Winum enforces a strict underage gambling policy and uses age verification procedures and KYC checks to prevent minors from accessing the platform. If we suspect or discover that you are under 18 years of age, or that you provided false or misleading information about your age or identity, your account will be immediately suspended or closed, any winnings may be voided, and any remaining deposits may be returned subject to applicable legal obligations.

You acknowledge that online content and devices can sometimes be accessed by children or young people, and you agree to take all reasonable steps to prevent minors from using your Winum account or viewing gambling-related content. This may include using parental control software, securing your devices with passwords or biometric locks, not sharing your login credentials, and logging out after each session, especially when using shared or public computers. Winum reserves the right to request documentary evidence of age and identity at any time, including but not limited to passport, national ID card, or driving licence, and may also require additional verification in the form of a selfie with ID, video verification, or proof of address. If you are a parent or guardian and believe that a minor has opened an account or used the services, you must immediately contact our support team at [email protected] so that appropriate action can be taken.

Winum emphasises the particular risks of gambling for young people, including increased vulnerability to addiction, impaired judgement, and financial harm, and therefore will not tolerate any attempt to circumvent age restrictions through VPNs, proxies, or false documentation. Any such attempt will be treated as a serious breach of these Terms and may be reported to relevant authorities. In India, you must also ensure that you comply with any state-level regulations or prohibitions applicable to online gaming and that you do not use the services from any location where online gambling is restricted or illegal. By continuing to use the services, you warrant that you are an adult user and fully understand the nature of online gambling and its associated risks.

Account Registration

To participate in real-money gaming at Winum, you must first complete the account registration process, which is mandatory for all players. During registration, you must provide accurate, complete, and up-to-date personal information, including your full name, date of birth, country of residence, address, email, and mobile number, and any other data requested by Winum, all of which must match your official identity documents. You confirm that you are registering for personal use only and that all funds deposited and used for wagering belong to you and are not sourced from any third party. Winum strictly forbids multiple accounts, duplicate registrations, or account sharing under any circumstances; you are permitted to hold only one active account with Winum. If we detect duplicate accounts, we reserve the right to merge or close such accounts, cancel bonuses, void winnings, and return remaining deposits, subject to any investigation and legal obligations.

You agree to keep your login credentials, including username, password, and any two-factor authentication codes, strictly confidential and not to disclose them to any other person. You are solely responsible for all activity conducted through your account, whether or not such activity was authorised by you, and Winum shall not be liable for any loss or damage arising from unauthorised access resulting from your negligence. If you suspect that your account has been compromised or accessed without your permission, you must immediately change your password and notify customer support. Winum may, at its discretion, suspend or restrict access to your account while security checks are performed, and additional documentation may be required to confirm your identity.

Account registration may be refused or delayed by Winum where you fail to meet eligibility criteria, where previous account closures or self-exclusions have been recorded, or where our risk, AML, or responsible gaming monitoring systems flag your application as potentially problematic. You agree that Winum may use third-party KYC and AML service providers to verify the information you supply and that your data may be processed and stored in line with our Privacy Policy. Winum also reserves the right to close inactive accounts after 12 consecutive months of non-use, following reasonable notice, and to treat any balances in accordance with applicable law and internal policies. You may request account closure at any time via live chat or email, subject to completion of outstanding obligations, including pending bets, withdrawal processing, and any ongoing investigations.

Deposits & Withdrawals

To play real-money games on Winum, you must deposit funds into your player account using any of the payment methods made available for your region. All deposits must be made from payment instruments held in your own name; third-party payments or transfers from accounts not registered to you are strictly forbidden and may lead to account suspension, reversal of deposits, and notification to relevant authorities. Deposited funds are credited to your real-money balance in the currency supported by Winum, with any applicable currency conversion carried out by the payment provider or financial institution, which may charge fees or apply exchange rates beyond Winum’s control. Winum does not usually charge deposit fees, but reserves the right to introduce or modify such charges in the future, informing you in advance where required. You acknowledge that some payment methods may not be available in certain countries or regions, including specific territories in India, and that availability can change due to third-party decisions or regulatory updates.

Withdrawals are subject to verification, security checks, and compliance with these Terms, as well as the KYC/AML policy. Before processing your first withdrawal, Winum is required to verify your identity and may request identity documents, proof of address, proof of payment method ownership, and, where necessary, information on the source of funds. Withdrawals should, where possible, be processed via the same payment method used for deposits, in line with AML best practices, and Winum may limit the use of alternative methods at its discretion. Processing times for withdrawals vary depending on the chosen method and may be extended where additional security or compliance checks are required; typical time frames are indicated in the table below for guidance only and do not constitute a binding commitment. You accept that Winum shall not be liable for delays caused by banks, payment processors, blockchain networks, or other external systems beyond its reasonable control.

Winum reserves the right to withhold or reverse withdrawals where: you have breached these Terms; you have provided false or incomplete KYC information; suspicious transactions have been detected; chargebacks or payment disputes have been initiated; or regulatory or legal obligations require such action. You also acknowledge that chargebacks are strictly prohibited and treated as fraudulent behaviour, potentially leading to account closure and reporting to payment providers and authorities. Winum does not pay interest on account balances, whether real-money or bonus funds, regardless of the amount or duration of holding. Any errors in crediting or debiting your account, whether due to technical malfunction or human error, must be reported immediately, and Winum is entitled to correct such errors and recover any overpaid amounts, including by adjusting your balance or cancelling affected bets.

Payment Methods Table

The following table provides an overview of typical deposit and withdrawal options supported by Winum, subject to availability in your region and any regulatory constraints. Please note that limits are indicative and may differ based on account status, currency, or specific promotional conditions.

*Minimum and maximum amounts vary by currency, provider, and your account status; always check the cashier section on Winum for the most accurate, up-to-date limits.

Bonuses & Promotions

Winum offers various bonuses and promotional offers, including but not limited to welcome packages such as 100% + 150 Free Spins on the first deposit, 50% + 100 Free Spins on the second deposit, 75% + 50 Free Spins on the third deposit, and 75% + 50 Free Spins on the fourth deposit, subject to change. All bonuses are governed by these Terms and by specific promotional rules that may set out important details such as eligibility criteria, minimum deposit amounts (for example, starting from €10 or equivalent), maximum bonus amounts, wagering requirements, game restrictions, maximum bet per spin, and expiry periods. By claiming or accepting a bonus, you agree to be bound by the applicable bonus rules, and you acknowledge that failure to comply with these conditions may result in the cancellation of the bonus and forfeiture of related winnings. Wagering requirements typically range between 30x and 40x of the bonus amount, or of the combined deposit and bonus, as clearly specified in each promotion, and must be completed within a defined time frame, generally 7 to 14 days unless otherwise stated.

Free Spins granted as part of a promotion or loyalty reward are usually subject to separate validity periods, often 24 hours from activation, and may be restricted to specific games such as Sweet Bonanza, Sugar Rush 1000, or Gates of Olympus 1000. Winnings from Free Spins are typically credited as bonus funds and must be wagered in accordance with the applicable requirements before being converted into withdrawable cash. Some games may contribute differently towards wagering, and certain games or categories may be excluded entirely; details are specified in the bonus terms and must be consulted before playing. Winum reserves the right to limit maximum winnings derived from certain bonuses, to restrict the maximum stake while wagering (for example, limiting bets per spin or game round), and to adjust or cancel bonuses where they have been offered in error or abused.

Bonus abuse, including but not limited to opening multiple accounts, using disposable email addresses, colluding with other players, placing minimal-risk bets to clear wagering, or exploiting technical glitches, is strictly prohibited. The casino may, at its sole discretion, cancel bonuses, void winnings, and close accounts where bonus abuse is suspected or proven, and reserves the right to request additional documentation or information. The status of your active bonuses, including remaining wagering, progress in percentage, time until expiry, and eligible games, can typically be viewed under the “My Account → Bonuses” section. You have the option to decline bonuses or to request manual removal of an active bonus by contacting customer support, understanding that such removal may result in the loss of any associated bonus balance or winnings not yet wagered as required.

Game Rules

Each game available on Winum, including slots, crash games, table games, live casino, and other interactive titles, is governed by its own specific rules, paytables, and mechanics, which you must review before placing any bets. The rules set out how outcomes are determined, how winnings are calculated, and any special features or bonus rounds that may apply, and these rules are generally accessible within the game interface itself. You are responsible for understanding the rules of each game you choose to play; if you do not comprehend the rules or payout structure, you should refrain from participating until you obtain adequate clarity. Bets placed and confirmed in accordance with the game rules and these Terms are considered final and cannot be amended or cancelled by you once the game round has commenced, except where explicitly permitted by the game or by applicable law.

Certain games may have specific minimum and maximum bet sizes, jackpot features, or side bets, and these parameters can vary among games and providers. For some titles, such as Aviator or crash-style games, you are responsible for cashing out before the multiplier crashes; any failure to do so will result in a loss of that bet in accordance with the rules. In live dealer games, outcomes are determined by real-time dealing or spinning, displayed via streaming video, and any disputes must be raised immediately through the in-game chat or customer support, as video recordings may be reviewed as evidence. In all cases, the result recorded by Winum’s systems and the game provider’s server shall be final and binding, subject to the error and malfunction provisions in these Terms.

You may not use any devices, software, or techniques that give you an unfair advantage over other players or over the game’s expected behaviour, such as bots, scripts, automatic betting systems, or any form of manipulation. Any indication of exploitation of system errors, latency, or interface bugs for personal gain may result in the voiding of bets and winnings, and suspension of your account. Where a game malfunction occurs, including but not limited to disconnections, graphical glitches, or incorrect outcome generation, the game round may be rolled back, and the affected bets may be refunded or corrected, at Winum’s sole discretion and in coordination with the relevant provider. You acknowledge that partial bets or incomplete rounds due to connectivity issues may be finalised by the system or voided, and that the official transaction logs maintained by Winum will be used as the definitive record.

Fair Play & RNG

Winum is committed to ensuring fair and transparent gaming for all players, and it uses certified Random Number Generator (RNG) technology for all applicable digital games. The RNG ensures that each game outcome is independent, random, and not influenced by previous results, player behaviour, or any internal manipulation. Winum works with reputable game providers who regularly submit their RNG implementations and game software to independent testing laboratories for certification and periodic audits. These certifications confirm that the theoretical return-to-player (RTP) percentages and game behaviours align with the published specifications, and that no unjust advantage is given to the house or to players beyond normal game variance.

While RTP values provide an indication of the long-term expected return on bets, individual sessions can vary significantly due to randomness and volatility, meaning that you may experience both substantial wins and losses over short periods. You acknowledge that no outcome can be predicted or guaranteed, and that any perception of patterns or “due” wins is purely coincidental and not based on the operation of the RNG. Winum does not disclose or manipulate individual seed values or randomisation processes, as this would compromise the integrity of the system. In live casino games, fairness is ensured through strict procedural controls, trained dealers, and monitoring of equipment such as roulette wheels and card shoes, as well as internal and external audits.

Any attempt to interfere with, reverse engineer, or otherwise tamper with the RNG or game software is a serious breach of these Terms and may result in account closure, forfeiture of funds, and possible legal action. Winum reserves the right to review game logs and transaction histories where irregular betting patterns, collusion, or suspected advantage play are detected, and to freeze accounts while investigations are ongoing. If an investigation confirms that an unfair advantage was gained, Winum may void bets and winnings, adjust balances, and report the matter to relevant authorities and game providers. You accept that the official game logs and server records maintained by Winum and its providers shall be the ultimate authority in determining the outcome of any dispute relating to game results.

Responsible Gambling

Winum recognises that while online gambling can be an enjoyable and entertaining form of leisure, it also carries a risk of financial loss and the potential for problematic or compulsive behaviour. As a responsible operator, Winum is firmly committed to promoting responsible gambling, preventing underage participation, and minimising harm associated with excessive or uncontrolled play. You are strongly encouraged to treat gambling as a form of paid entertainment rather than a way to earn income or recover debts, and to set clear budgets and time limits before you start playing. Winum provides a range of tools and features designed to help you manage your activity and stay in control, including deposit limits, loss limits, wagering limits, session time reminders, temporary cooling-off periods, and longer-term self-exclusion options.

You should regularly review your gambling behaviour, track your spending, and be alert to warning signs such as chasing losses, neglecting personal or professional responsibilities, borrowing money to gamble, or feeling anxious, depressed, or irritable about gambling. If you recognise any of these symptoms or if friends and family express concern about your gambling, you are strongly advised to use Winum’s responsible gaming tools and to seek professional assistance. Winum’s monitoring systems may also flag potentially risky patterns, such as rapid deposits, prolonged sessions, or multiple failed deposit attempts, and in such cases, we may proactively contact you, offer tools, or apply limits for your protection. You acknowledge that any measures applied by Winum in the interest of responsible gambling, including temporary restrictions or exclusions, are for your safety and must be respected.

Winum strictly prohibits the use of its services by individuals under 18 years of age and takes extra care to discourage any depiction of gambling as a means of social or financial success, especially to vulnerable groups such as young adults. Underage gambling can lead to significant emotional and psychological harm, undermine educational and career prospects, and contribute to debt and relationship problems; therefore, you must never allow minors to access your devices or accounts. Marketing and promotional material from Winum is intended for adult audiences only and is not directed at children or teenagers. You may opt out of marketing communications at any time if you feel that such messages encourage you to gamble more than you are comfortable with.

Tools & Features (table)

Winum provides a comprehensive range of responsible gaming tools designed to help you maintain control over your gambling activity. The following table summarises the main tools currently available; availability may vary by region and may be updated over time.

You agree that any limits or exclusion measures set by you or applied by Winum in co-operation with you will take effect as soon as reasonably possible after your request has been processed. For your protection, increases or removals of limits may be subject to a cooling-off period, during which the previous, more restrictive settings remain active. During self-exclusion, you must not attempt to create new accounts or regain access through other means; if you do so, Winum bears limited responsibility for any resulting losses, and such accounts may be closed upon detection.

Support Resources

If you feel that your gambling is no longer enjoyable or is starting to cause problems, you should immediately consider pausing your play and seeking support. In addition to the tools offered by Winum, you can contact professional gambling support organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous, among others, which provide confidential counselling, self-assessment tests, and peer support groups. Many of these organisations operate internationally and can offer online chat, telephone hotlines, and email services suitable for players in India and other regions. Winum’s customer support team is available 24/7 and can provide information on available tools, help you implement limits or self-exclusion, and signpost you to external resources, although they do not offer therapy or financial advice.

You may also consider speaking with a trusted family member, friend, or professional counsellor about your situation, especially if gambling has started to affect your work, studies, relationships, or financial stability. For players in India, it may be helpful to consult local mental health professionals who have experience in behavioural addictions, as they can provide culturally appropriate guidance and coping strategies. You should keep in mind that early recognition and intervention typically lead to better outcomes, and that seeking help is a sign of strength, not weakness. Winum does not provide loans, credit, or financial relief and cannot be held responsible for your personal financial decisions; you must never gamble with money you cannot afford to lose, such as rent, education fees, or borrowed funds.

Prohibited Activities

When using the Winum services, you agree not to engage in any illegal, fraudulent, or abusive activities, and you further agree to comply with all applicable laws and regulations in your jurisdiction. Prohibited activities include, but are not limited to: opening multiple accounts; using false or stolen identities; providing fake documents for KYC checks; engaging in payment fraud or chargebacks; using bots, scripts, or automated betting tools; colluding with other players; money laundering; bonus abuse; exploiting system vulnerabilities; and harassing or threatening staff or other players. The use of VPNs, proxies, or other technologies to conceal or misrepresent your location, to bypass jurisdictional restrictions, or to mask multiple account registrations is strictly forbidden and may lead to immediate account closure and forfeiture of funds. You may not transfer or sell your account to any other person, nor may you accept control over an account originating from another individual, even if this is a family member or close associate.

Winum reserves the right to monitor gameplay, transaction histories, and communication channels for evidence of prohibited behaviour and to investigate any suspicious activity using internal and external tools and service providers. If an investigation concludes that you have engaged in any prohibited behaviour, Winum may take any action it deems appropriate, including but not limited to: freezing or closing your account; cancelling bets; voiding bonuses and winnings; withholding withdrawals; reporting the matter to payment providers; and notifying regulatory or law-enforcement authorities. You may also be held liable for any damages or costs incurred by Winum as a result of your actions, including legal fees, chargeback fees, and losses to other players or to the platform. While investigations are ongoing, Winum may temporarily restrict your ability to deposit, withdraw, or play games, and you agree to cooperate fully by providing any information or documentation reasonably requested.

You must not use any part of the Winum platform to distribute spam, malware, or unauthorised advertising, or to conduct any activity that would interfere with or disrupt the normal operation of the services. Any attempt to gain unauthorised access to servers, databases, or other infrastructure, including via hacking, brute force attacks, or injection of malicious code, is strictly prohibited and may lead to civil or criminal proceedings. Winum reserves the right to ban devices or IP addresses associated with repeated breaches or attempted intrusions. You acknowledge that compliance with these obligations is essential to maintaining a safe and fair gaming environment for all users and that violations will be treated with utmost seriousness.

Restricted Countries (table)

Due to licensing, compliance, and risk considerations, Winum does not offer services to players from certain jurisdictions. You may not register an account, deposit, or play if you are located in, a resident of, or otherwise connected with any restricted jurisdiction, and you must not use VPNs or similar tools to evade these restrictions. The list of restricted countries may be updated from time to time, and it is your responsibility to ensure that your use of the services is lawful in your location.

*This table is illustrative only and does not list all restricted jurisdictions. Winum reserves the right to restrict or block access from additional countries or regions at its sole discretion and without prior notice, where required by law, licensing, or risk management.

If you are found to have provided false information about your location or residency, or to have used tools to bypass geo-blocking, Winum may void bets and winnings, close your account, and return remaining deposits where legally required, less any reasonable administrative costs. You are advised to check the legal status of online gambling in your jurisdiction before attempting to register or play and to refrain from using Winum if in doubt.

Privacy & Data Protection

Winum acts as the data controller for the personal information you provide when registering, using the services, or communicating with support, and it processes such information in accordance with applicable data protection laws and its Privacy Policy. The types of data collected may include identification details, contact information, payment and transaction records, device and browser data, geolocation data, game activity logs, and communications with customer service. Your personal data may be shared with trusted third parties such as payment providers, KYC and AML verification services, game providers (to the extent necessary), analytics services, and competent authorities, strictly for purposes such as identity verification, fraud prevention, regulatory reporting, and service improvement. Winum may also transfer data internationally, including to countries outside your own, where necessary for the provision of services and subject to appropriate security and contractual safeguards.

Data is retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations related to AML, responsible gambling, tax, and accounting, typically for a minimum retention period (for example, five years) as required by law. You have certain rights in relation to your personal data, which may include the right to access, correct, or update your information; the right to request deletion or restriction of processing; the right to object to certain processing activities; the right to data portability; and the right to withdraw consent where processing is based on consent, subject to legal limitations. You may also have the right to lodge a complaint with a competent data protection authority if you believe your rights have been violated.

Winum uses cookies and similar technologies to improve user experience, remember preferences, perform analytics, and deliver targeted content. You can manage your cookie preferences through your browser settings or any cookie management tools provided on the site, though disabling certain cookies may affect the functionality of the website or the Winum android app. Winum implements technical and organisational security measures, such as encryption, access controls, and regular security assessments, to protect your data from unauthorised access, alteration, or loss, but cannot guarantee absolute security against all possible threats. You are also responsible for protecting your account information and devices, and for promptly notifying Winum if you suspect any security breach, so that appropriate steps can be taken.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at its sole discretion, where it reasonably believes that you have breached these Terms, engaged in prohibited activities, or posed a risk to the integrity or reputation of the platform. Suspension may be temporary while investigations are carried out into suspicious transactions, KYC/AML issues, complaints, or responsible gambling concerns. During suspension, you may be prevented from depositing, withdrawing, or playing games, although access to account information and communication with support may be maintained as appropriate. Where investigations confirm a breach or high risk, Winum may decide to terminate your account, void bonuses and winnings, and in some cases retain funds if legally justified, for example in cases of fraud, money laundering, or other serious violations.

You may request termination or closure of your account at any time, for any reason, by contacting customer support via email or live chat, subject to completion of pending bets, resolution of any open disputes, and processing of withdrawals in accordance with these Terms. In the case of responsible gambling concerns, you may choose between regular closure, cooling-off, or self-exclusion, each with different consequences and durations as explained earlier. Winum will use reasonable efforts to process your closure or self-exclusion request promptly and will confirm the status via email or on-screen notification. Once your account is permanently closed, you will no longer have access to gaming services, and any future attempt to register may be refused, particularly if closure was related to self-exclusion or serious violations.

Where an account remains inactive (no logins, deposits, or bets) for a period of 12 consecutive months, Winum may classify it as dormant and may initiate closure in line with internal policies and legal requirements, after reasonable attempts to contact you. Any remaining balances on dormant accounts will be handled in accordance with applicable law, which may include returning funds to you, escheating to authorities, or retaining amounts as administrative fees where permitted. Upon suspension or termination, you must immediately cease using the services, uninstall the Winum android app or any related software, and refrain from attempting to bypass restrictions through new registrations or alternative devices.

Limitation of Liability

While Winum strives to provide a secure, fair, and uninterrupted gaming environment, the services are offered on an “as is” and “as available” basis, and we make no warranties or guarantees, express or implied, regarding availability, performance, or fitness for any particular purpose. To the maximum extent permitted by law, Winum shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the services, including but not limited to loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claims arising out of or in connection with these Terms or your use of the services shall not exceed the amount of your net deposits made during the 30 days immediately preceding the event giving rise to the claim, or the minimum amount required under applicable law if higher.

Winum shall not be responsible for any loss or damage resulting from events beyond its reasonable control, including but not limited to internet or communication failures, power outages, hardware or software malfunctions, denial-of-service attacks, disruptions caused by third-party service providers, or acts of God. You acknowledge that online transmission of data may be subject to interception or corruption and that Winum cannot guarantee complete protection against all cyber threats, despite using industry-standard security measures. Winum is not liable for the content, accuracy, or availability of external websites or resources linked from the platform, including third-party download sites that may offer to donwload Winum for android; you access such third-party sites at your own risk and responsibility.

Nothing in these Terms shall exclude or limit Winum’s liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. You agree to indemnify and hold harmless Winum, its owners, employees, partners, and affiliates from and against any claims, damages, liabilities, costs, and expenses arising from your breach of these Terms, your illegal or improper use of the services, or your violation of any third-party rights. If you are dissatisfied with any aspect of the services or any of these Terms, your sole and exclusive remedy is to stop using the services and close your account.

Complaints & Dispute Resolution

If you have a complaint regarding the services, game outcomes, transactions, or any aspect of your experience with Winum, you should first contact our customer support team at [email protected] or through the live chat function. You should provide a clear description of the issue, along with relevant details such as your username, time and date of the event, game name, transaction IDs, and any supporting screenshots or documents. Winum aims to acknowledge receipt of your complaint within a reasonable period (for example, within one business day) and to provide a substantive response as soon as practicable, generally within 30 days, depending on the complexity of the matter. Complaints related to specific game rounds or technical issues should ordinarily be submitted within 14 days of the event, and complaints regarding account matters, such as bonuses or verification, should be submitted within 30 days, to ensure that relevant logs and data are available.

Winum will investigate your complaint fairly and objectively, consulting internal logs, communication records, and third-party providers where necessary, and will communicate its findings and any proposed resolution to you in writing. If you disagree with the outcome, you may request that your complaint be escalated internally for further review by a more senior or specialised team. Where applicable law or licensing conditions provide for external dispute resolution mechanisms, Winum may direct you to such bodies or co-operate with them as required, although availability of such services may vary depending on your jurisdiction. You acknowledge that decisions based on official transaction logs, server records, and game provider reports shall be deemed final and binding, subject to any remedies available under law.

During the complaint process, Winum may temporarily freeze disputed funds or refrain from processing withdrawals related to the subject of the complaint until the matter is resolved, in order to protect both parties. You agree to communicate in a respectful and constructive manner and to provide truthful and complete information; abusive or threatening conduct towards staff may result in termination of the conversation and, in severe cases, account restrictions. Complaints should not be raised via public forums or social media as a first resort, as this may complicate or delay resolution; direct contact through official channels remains the most efficient route.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or with your use of the Winum services, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the operating entity, unless otherwise required by mandatory provisions of law in your place of residence. In most circumstances, and subject to applicable international private law rules, the governing law will be that of the jurisdiction that issued the operator’s licence referred to in these Terms. You agree that, subject to any mandatory dispute resolution mechanisms under applicable law, the competent courts of that jurisdiction shall have non-exclusive jurisdiction over any legal action or proceedings arising from or relating to these Terms. Nothing in this clause shall limit Winum’s right to initiate proceedings in the courts of your country of residence where permitted by law, particularly in matters relating to debt recovery, fraud, or enforcement of judgements.

You are responsible for ensuring that your use of the services is legal in the territory where you reside and from which you access the platform. If any part of these Terms is deemed unenforceable or invalid under the laws applicable to you, such part shall be interpreted in a manner consistent with the relevant law so as to reflect, as nearly as possible, the original intentions of the parties, and the remaining provisions shall remain in full force and effect. In the event of any conflict between different language versions of these Terms, the English version made available for users in India via Winum shall prevail to the fullest extent permitted by law.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the services and supersede all prior or contemporaneous understandings, communications, and agreements, whether oral or written, relating to the subject matter. Winum reserves the right to amend, modify, or replace any part of these Terms at any time, subject to applicable legal requirements, and will publish the updated version on the website along with an updated “last revised” date. Where changes are material and affect your rights or obligations in a significant way, Winum will use reasonable efforts to notify you, for example via email or on-site notifications; however, it remains your responsibility to review the Terms regularly. Your continued use of the services following any such changes will constitute your acceptance of the revised Terms.

If you do not agree with the updated Terms, you must stop using the services immediately and request closure of your account, subject to settlement of any outstanding obligations. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Winum, while Winum may assign its rights and obligations to another entity within its corporate group or to a successor in the event of merger, acquisition, or restructuring, provided that such transfer does not materially reduce your protections. Any headings used in these Terms are for convenience only and shall not affect interpretation.

By registering an account, accessing the website, installing or using the Winum android app, or continuing to use any of the services, you hereby confirm that you have read, understood, and agreed to be bound by these Terms and all associated policies, and that you are acting in compliance with applicable laws in India and in your place of residence.